Refund Policy

This Refund Policy explains when refunds or credits may apply to charges for Timex Express logistics services.

1. Eligible Charges

Refunds or account credits may be considered for prepaid services that were not performed, duplicate charges, or billing errors verified by our team.

2. Non-Refundable Situations

Charges are generally non-refundable once a shipment has been picked up, processed, or handed to a carrier partner, except where required by law or covered under a declared service guarantee.

3. Claims for Loss or Damage

Compensation for lost or damaged shipments is handled under our claims process and applicable service terms, which may differ from standard payment refunds.

4. How to Request a Refund

Submit a refund request through our contact form with your AWB number, invoice reference, and reason for the request. We aim to review requests within a reasonable timeframe.

5. Processing Time

Approved refunds are typically processed to the original payment method within 7–14 business days, depending on your bank or payment provider.

6. Changes

We may update this Refund Policy from time to time. The latest version will always be available on this page.