Privacy Policy

Timex Express ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our shipment tracking tools, or interact with our logistics services.

By accessing or using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you provide when you contact us, request a quote, create an account on our customer portal, or use our services, including:

• Full name and company name
• Email address and phone number
• Shipment and billing details
• Account login credentials
• Communications you send to us

Shipment & Logistics Data

When you use our courier, freight, or tracking services, we may collect:

• AWB numbers, tracking numbers, and reference IDs
• Origin and destination details for shipments
• Package descriptions, weight, and dimensions
• Delivery status and transit history

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process, manage, and deliver shipments
• Provide real-time tracking and status updates
• Respond to inquiries and support requests
• Manage customer and admin portal accounts
• Improve our website and services
• Comply with legal and regulatory requirements

3. How We Share Your Information

We do not sell your personal information. We may share your data only with service providers, carriers, and partners necessary to fulfill shipments, or when required by law.

4. Client & Admin Portals

Our online services are accessed through separate portals for customers (online.timexexpress.in) and administrators (admin.timexexpress.in). You are responsible for keeping your login credentials confidential.

5. Cookies

Our website uses cookies to maintain session state, remember preferences, and analyze site traffic. You can control cookies through your browser settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You may request access to, correction of, or deletion of your personal information, subject to legal retention requirements. Please use our contact form to submit a request.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date.

9. Questions

If you have questions about this Privacy Policy, please reach out through our contact form.